Trading terms and conditions of Japanstore.jp

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the legal age may purchase Goods. If you are under the legal age, please confer with an adult before making any purchase.

We are: Japanstore.jp owned by centean inc.
Our address is: 8 floor Kageoka Building 4-17-3 Ebisu, Shibuya-ku, Tokyo 150-0013 Japan

You are: a visitor to Our Website / our customer

The terms and conditions

1. Definitions

In this agreement:

"Carrier" means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

"Consumer" means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.

"Our Website" means the entire computing hardware and software installation that is or supports Our Website.

"Goods" means any of the Goods we offer for sale on our Website

"Content" means any material in any form published on Our Website by us or any third party with our consent.

"Material" means Content of any sort posted by you on Our Website

2. Our contract with you

These terms and conditions apply:

2.1 - So far as the context allows, to you as a visitor to Our Website; and

2.2 - in any event to you as a buyer or prospective buyer of our Goods.

2.3 - We shall accept your order by e-mail confirmation. That is when our contract is made.

2.4 - We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

2.5 - Unfortunately, we cannot guarantee that Goods advertised on our website are available.

2.6 - If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:

2.6.1 - accept the alternatives we offer;
2.6.2 - cancel all or part of your order;

2.7 - If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.

2.8 - If we owe you money on account of your cancellation, we will credit your credit card as soon as reasonably practicable but in any event no later than 30 days from the date of returned Goods.

3. Your account with us

3.1 - You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information in order to provide you with any Goods.

3.2 - If you use the website, you are responsible for maintaining the confidentiality of your account and password, and for preventing any unauthorised person from using your computer.

3.3 - You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe someone has accessed your account without your authority or logged into your account and changed your password.

3.4 - We reserve the right to refuse you access to Our Website.

4. Price and Payment

4.1 - All prices are listed in Japanese Yen. Shipping and handling charges are not included in the listed price.

4.2 - All additional charges are indicated during the order process. However the charges may differ according to currency exchange rates at the time of settlement, and the settlement fee is also added.

4.3 - We endeavour to keep our website and catalogue prices updated and accurate, but it is possible that the price may have increased since the time it was published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.

4.4 - We accept payment by PayPal. All credit card transactions are processed by Paypal. It is not necessary to have a Paypal account in order to make payment.

4.5 - When making payment, it is the customer's responsibility that the shipping address and contact email address is correct, or updated if necessary. We may choose not to fulfill orders placed by customers who can not be reached by e-mail.

4.6 - Japanstore.jp does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by Paypal.

4.7 - Any information given by us in relation to exchange rates are approximate only and may vary from time to time.

5. Delivery

5.1 - Deliveries will be made by Japanese Post to the address stipulated in your order. You must ensure that someone is present to accept delivery.

5.2 - If we ourselves are not able to deliver your Goods within 20 days of the date of your order (except if the Goods have a special circumstance, such as Built to Order Goods), we shall notify you by e-mail to arrange a later date for delivery and give you the option of cancelling your order.

5.3 - We may deliver the Goods in instalments if they are not all available at the same time for delivery.

5.4 - The risk of loss and damage of goods purchased from this Website pass to you when we deliver any goods to an overseas carrier in Japan. You are responsible for filing any claims to carriers for damaged and / or lost shipments.

5.5 - Japanstore.jp / centean inc. does not assume any responsibility, and shall not be liable for, any delay, damage and loss of goods purchased from this Website due to war, civil war, riot, labor trouble, epidemic, fire, typhoon, flood, earthquake, embargo, and other reasons exceeding the management of the government or centean inc.

5.6 - Please make sure that your shipping address is correct and ensure that someone is present to accept delivery, if your postal service is unable to deliver your package your oder will be returned to our store. In this case in order for us to resend your package you will need to reconfirm your address and you will need to pay the shipping fee again. Japanstore.jp can not be held responsible for non-delivery due to an error on the part of the customer.

5.7 - Japanstore.jp / centean inc. does not assume any responsibility if customer's local postal service is not able to delivery customer's package within local postal serive's retention period (It depends on customer's country) and return to Japanstore.jp.

6. Cancellation of order

6.1 - We are very sorry but we do not accept cancellation of order for any personal reasons.

6.2 - This paragraph does not affect your rights in the event that the Goods are faulty.

6.3 - We will refund your money within 30 days. After we received the Goods.

7. Foreign taxes, duties and import restrictions

7.1 - If you are not in Japan, we have no knowledge of, and no responsibility for, the laws in your country.

7.2 - The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer's responsibility. These costs include the sales tax in the country of delivery (applied to the total cost of the order), duties on the cost of products (around 6% for the European Union) and fees to Japan Post

7.3 - EMS (Express Mail Shipping) by Japanese Post which generally charge you at the time of delivery.

7.4 - You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

8. Returned Goods

8.1 - In the case your item is damaged during shipping, please e-mail us within 3 days and immediately file a damaged report at your local post office. Once the post office files a damage report, they will ship your item back to Japan at no charge, or if the post office charges you a shipping fee, we will refund this when we have received the Goods.

8.2 - To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:

8.3 - You must tell us by email message to [support@japanstore.jp] or by letter to our land address at the top of this agreement, that you would like to return the goods, specifying exactly which items, when they were purchased, and giving full details of the defect or other reason for the return with a damage report 8.1. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify your details in order to enable us to attend to your complaint.

8.4 - The Goods must be returned to us within 14days after notifying us otherwise we are not able to refund your money.

8.5 - So far as possible, Goods should be returned:

8.5.1 - with both goods and all packaging as far as possible in their original condition;
8.5.2 - securely wrapped;
8.5.3 - including our delivery slip;
8.5.4 - at your risk and cost.

8.6 - Please be advised that your ordered Goods may differ in appearance from those shown on this website. Unfortunately, we do not accept returns if you are dissatisfied with the make or model of your purchase. All orders are taken at your own risk.

9. Disclaimers

9.1 - We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

9.2 - You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

9.3 - We give no warranty and make no representation, express or implied, as to:

9.3.1 - the adequacy or appropriateness of the Goods for your purpose;

9.3.2 - the truth of any Content on Our Website published by someone other than us;

9.3.3 - any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;

9.3.4 - Compatibility of Our Website with your equipment, software or telecommunications connection.

9.4 - Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

9.5 - We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

9.6 - In any event, including the event that any term or condition or obligation on our part ("Implied Term") is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

9.7 - The above two sub paragraphs do not apply to a claim for personal injury.

10. Content and Intellectual Property Rights

10.1 - We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

10.2 - We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.

10.3 - Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

10.4 - You may not use our name or logos or trade marks or any other Content on any website of yours or that of any other person.

10.5 - Subject to the other terms of this agreement, if you would like to download or copy Content only for your own personal use, please enquiry to our support team. [support@japanstore.jp].

11. Your email address

11.1 - You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.

11.2 - You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

11.3 - You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.

12. System Security

12.1 - We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.

12.2 - You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.

12.3 - You may not use any software tool for the purpose of extracting data from our website.

12.4 - You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

13. Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

14. Miscellaneous provisions

14.1 - When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

14.2 - Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.

14.3 - This Website is controlled from an office within the country of Japan and the terms of this Website shall be governed by the laws of the country of Japan, without giving effect to conflict of laws provisions. If you access this Website from outside of Japan, you are responsible for compliance with the laws of your country.

14.4 - If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

14.5 - No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

14.6 - In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

14.7 - We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

14.8 - This Agreement shall be governed by and construed in accordance with the law of Japan.