Payment & Delivery

Payment
We accept payment by MasterCard, Visa, American Express and PayPal. All credit card transactions are processed by Paypal. It is not necessary to have a Paypal account in order to make payment. When making payment, it is the customer's responsibility that the shipping address and contact email address is correct, or updated if necessary. We may choose not to fulfill orders placed by customers who can not be reached by e-mail.

Delivery
Deliveries will be made by Japanese Post to the address stipulated in your order. You must ensure that someone is present to accept delivery. Parcels are taken in charge of by the Japanese post in Tokyo, and delivered by your national Post service. Japan Post offer Express Mail Shipping (EMS).

Please make sure that your shipping address is correct and ensure that someone is present to accept delivery, if your postal service is unable to deliver your package your oder will be returned to our store when your local postal services retention period expired. In this case in order for us to resend your package you will need to reconfirm your address and you will need to pay the shipping fee again. Japanstore.jp can not be held responsible for non-delivery due to an error on the part of the customer.

Express Mail Shipping (EMS) :
A fast delivery usually within 4 to 6 working days in Europe and North America. However we are not able to guarantee the exact date of delivery. It mostly depends on your country's post office situation. Thank you for your understanding and patience.
EMS is insured: in case of loss or damage, up to 20,000 yen will be reimbursed. You can track your parcel on the EMS website with the tracking number included in the shipping confirmation. Please note that working days do not include Weekends or Public Holidays.

For your reference please visit Japan Post EMS:
>http://www.post.japanpost.jp/int/ems/index_en.html

Delivery fee lookup table (All currencies in JPY)

Zone

First Zone

Second Zone

Third Zone

Weight

Asia

Oceania, North America, Central America and the Middle East

Europe

South America
and Africa

Up to 300g

900yen

1,200yen

1,500yen

1,700yen

Up to 500g

1,100yen

1,500yen

1,800yen

2,100yen

Up to 600g

1,240yen

1,680yen

2,000yen

2,440yen

Up to 700g

1,380yen

1,860yen

2,200yen

2,780yen

Up to 800g

1,520yen

2,040yen

2,400yen

3,120yen

Up to 900g

1,660yen

2,220yen

2,800yen

3,460yen

Up to 1.0kg

1,800yen

2,400yen

3,200yen

3,800yen

For further weight delivery fees, Please refer details at:
>http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

EMS Insurance
In case of loss or damage, up to 20,000 yen will be reimbursed. If the item is worth more than 20,000 yen, please indicate the premium from the table on EMS insurance page
(http://www.post.japanpost.jp/int/ems/service/damage_en.html)
that corresponds to the value of your item. In such cases, an additional fee is required. However don't worry we cover this fee for you.


Foreign taxes, duties and import restrictions
The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer's responsibility. These costs include the sales tax in the country of delivery (applied to the total cost of the order), duties on the cost of products (around 6% for the European Union) and fees to Japan Post. EMS (Express Mail Shipping) by Japanese Post which generally charge you at the time of delivery. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

 

 
 
 
 
 
 
 
 
 
 
 
Loading...